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Cytavision installation guide • chapter 5 - problem resolutions

5 problem reSolutIonS

BeforecontactingCYTA,pleasereadthefollowinginstructions.IftheSet-TopBoxdoesnotworknormallyaftercompleting

thefollowingtroubleshootingpleasecontactCYTAsupportservices.

Make sure that the SCART/HDMI™

Cable is firmly connected to the TV.

Check that the TV is using the input

associated to the STB.

Reboot the DSL modem and then

reboot the STB (Refer to section

“How to reboot the STB”)

Make sure that the SCART/HDMI™

Cable is firmly connected to the TV.

Make sure to avoid putting a mobile

phone or microwave oven near the

equipment.

Follow the instructions as displayed

on the video screen

Check the volume level of the TV and

STB. Check the Mute status of the TV

service. Reboot the DSL modem and

then reboot the STB (Refer to section

“How to reboot the STB”)

To control the STB from the remote

control remember to directly point

towards the receiving part of STB’s IR

sensor. Check that the STB remote

control is on STB mode. Check the

battery of the remote control.

Software or Connectivity problems

Hardware or Software problems

TV and STB are not connected

properly or TV doesn’t work correctly

The volume of the STB has been

dramatically decreased from Echo Pro

remote control

Hardware or Software problems.

Platform problems

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Problems Possible cause Solutions

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